Shipping policy

 

Delivery Timeline

• Orders are typically processed within 1–3 business days.

• Delivery may take up to 7 calendar days from the date the order is placed.

• Customers are requested to wait until the 30-day delivery period has elapsed before requesting a replacement or refund for non-delivery.

Tracking
Once your order has been shipped, you will receive tracking details via SMS, WhatsApp, or email (where applicable).

Delays
While most orders are delivered much sooner, delays can occasionally occur due to:

• Remote serviceable locations

• Weather disruptions

• Courier operational delays

• Public holidays or other unforeseen circumstances

Undelivered Orders
If your order has not been delivered within 30 calendar days of placing it, please contact our customer support team. We will investigate the shipment and, if the order is confirmed as lost or undeliverable, we will arrange an appropriate resolution, which may include a replacement or refund, as applicable.

By placing an order with us, you acknowledge and agree to this delivery policy.